FAQs

PRICING:

All prices are in Australian dollars.

SHIPPING:

Orders will be shipped as soon as possible and a guide is given with each product. If your order is urgent, please contact us! We'll always do our best to fulfill your order as quickly as possible where requested. 

RETURNS, REFUNDS, LOST OR DAMAGED PARCELS

Please note that Pencil Head is not liable for lost or damaged goods. If you encounter any issues with your product or shipping times, please contact us immediately to discuss. All concerns will be dealt with on a case by case basis. Select your purchases carefully because no refunds or exchanges will be considered if you "change your mind" or order the wrong artwork, etc.

CUSTOM ARTWORK, ORDERS AND PRINTS

Pencil Head started as a commission-only service, specialising in portraits of people and pets (and houses, cars... you name it!). If you would like a unique piece created, please get in touch! Visit Pencil Head's main website www.pencilhead.com.au for more information and check out Louan's recent works on Instagram or Facebook.

PRIVACY POLICY

Rest assured, your personal information will not be shared by Pencil Head. It will be used solely for the purpose of administering the order process.

PHOTOGRAPHY/ARTWORK COPYRIGHT

The artwork and all related photography used on this website are the property of Pencil Head. Please do not use photos without seeking approval.

PRODUCT QUALITY

Pencil Head takes great care in making sure that each reproduction is of the highest quality and that print colours are as close to the original artwork as possible. Please be aware that computer screens and devices will each display colours slightly differently.